What do I do when I receive a request for a ride ?
You can either accept or reject the request. We request you to leave any requests unattended.
If you are declining any of the request due to change in your plan to travel, we request you to either edit or delete the ride so that you do not get unnecessary requests in future.
How does Mypravasi calculate the fare ?
The fare calculation is at a prescribed rate per KM. Rate card is available on our website for your reference.
Does Mypravasi charge anything for its services ?
Currently this is a free service. We will charge a nominal convenience fees in future to keep providing you best of the class service.
How would I pay to the ride offerer ?
Currently you can pay in cash. We are integrating various payment options soon.
How do Pravasi refund the wrong charges ?
We charge you only after providing the services as per calculation by app. In case there are wrong charges to you, it will be automatically be paid back in your PayTM account. If you have any queries regarding refund, please write us on firstname.lastname@example.org
and we will be happy to address all your queries
Do I have to cancel a ride if my plan to travel changes ?
We recommend you to cancel the ride one hour prior to start of your scheduled rides. This will ensure that the ride provider or ride taker is updated with the status and do not face any hassles. In case you fail to cancel the ride, we will deduct following
sum to compensate the ride provider or ride taker as the case may be.
For ride taker : Rs. 50 + ST
For ride provider : Rs. 50 + ST per confirmed ride taker